Selling practices policy

Overview

As a seller, you're responsible for ensuring a smooth and professional transaction with your buyers. This includes setting buyer expectations by providing accurate and consistent details regarding your property and the terms and conditions of the sale. You must also make every effort to meet buyer expectations by offering excellent customer service from bid to communicating promptly and professionally throughout the transaction, and ensuring the property is as described.

To help you meet the minimum performance standards on The Move Market, we've outlined the basic requirements regarding selling practices below. In addition, we have included a few best practices that can assist you as a seller to both meet and exceed buyer expectations.

Breaches of this policy may result in a range of actions, including:

• Listing cancellation
• Limits on account privileges
• Account suspension

Property description

The listing page serves as the main source of information for buyers, helping them decide what to buy and what to expect when they actually see your property. As such, the page should only be used to describe the property for sale and to communicate seller terms in a professional way.

You must:

• Describe only the property you're selling in the listing and the terms of the sale.
• Provide complete and accurate details.
• Specify the condition of the property.
• Explain any defects or issues with the property - this helps avoid problems later in the sale process.

You must not:

• You must not include conflicting or misleading information in a listing.
• You must not include comments that discourage buyers from participating or that undermine either the buyer experience or confidence in the marketplace.
• Use your listing to circumvent The Move Market policies or account restrictions.

Terms and conditions

It's important you clearly specify the terms and conditions of the sale in your listing, so buyers know what to expect.

You must:

• Tell buyers how quickly you expect them to book a survey
• Tell buyers about the terms of the transaction in your listing
• Meet the expectations you've set in your listing

You must not:

• Provide inconsistent or misleading information on the terms and conditions of the sale.
• Change the terms of the sale once a buyer has committed to purchase the property

Property availability

When buyers bid on a property on The Move Market they should feel confident that the property is available and the seller is serious about selling.

You must:

• Make sure you own the property and the right to sell it.
• Give the buyer a fair chance to complete the purchase process unless the buyer doesn't meet the terms of your listing.

You must not:

• Sell the property without updating your listing
• List a property that you're simultaneously selling outside of The Move Market without ensuring you keep The Move Market listing up-to-date
• Offer a property that you can’t sell to the buyer

Under the Electronic Commerce (EC Directive) Regulations 2002, business sellers must provide clear indications of price, if relevant, including any delivery or tax charges and your VAT number, if your online activities are subject to VAT.

In addition, the Consumer Protection from Unfair Trading Regulations 2008 prohibit business sellers from engaging in unfair commercial practises which harm consumers’ economic interests. The provision of information about prices is one form of commercial practice.

In particular, the regulations prohibit business from:

• Misleading consumers about the price of a product, or the manner in which the price is calculated.
• Misleading consumers as to the existence of a specific price advantage.
• Omitting information on the price or any related charges including taxes, unless these are already apparent from the context.
• Misleading or confusing information about the applicability of taxes or customs fees that may be payable on the item which are not included in the sale.

Communication

You should:

• Respond promptly to any questions during the bidding or buying process, and after the property auction has ended.
• Be friendly and professional in all communication, including emails.
• Be responsive to any buyer concerns or problems.

You must not:

• Use profane or offensive language with anyone on The Move Market.
• Send anyone on The Move Market inappropriate images including nudity, profanity, or other general content not related to a listing.
• Use expressions such as 'fake bidder or buyer'

Rules about intellectual property

We will remove listings that have the potential to violate certain copyrights, trademarks or other rights. Intellectual property owners can report listings.

Other rules for sellers

You're responsible for reviewing and understanding The Move Market selling policies, as well as all applicable laws and regulations as outlined in the User Agreement. Therefore, learning about The Move Market’s selling policies before you list a property will help you avoid unintentionally breaking the rules.