Member to member communication policy


Members can send messages to each other. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off The Move Market, threats, profanity, or hate speech.

We also don't allow members to exchange email addresses, phone numbers or other contact information, web addresses, or links within The Move Market systems. The Move Market may monitor messages between users for fraud, abuse, spam, and other violations of The Move Market's policies.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

Please remember that we don't have control over communication unless it takes place through The Move Market.

What are the guidelines?

Spam (email)

We don't allow our members to send each other spam. "Spam" is an email (or part of an email) that is both unsolicited and commercial in nature.

Unsolicited means the person who received the message didn't request it. Commercial means the message discusses buying, selling, or trading of goods or services.

Some examples of spam include:

Offers to buy or sell items outside of The Move Market

The following examples are not allowed:


We don't tolerate threats of physical harm using any method including by email.

If you receive a threat, report it to local law enforcement. You should also consider contacting your local phone company if the threat was made by telephone, or the other member's Internet service provider (ISP) if the threat was made through email communication.

Profanity and hate speech

Members aren't allowed to use profanity or hate speech in their communications with other members through The Move Market.

Additional information

As outlined in our User Privacy Notice, we don't sell or disclose your information for marketing purposes. Your email address and other contact information might be disclosed to the other party when involved in a successful transaction on The Move Market with you. We investigate and take action on reports of misuse of this information.

Why does The Move Market have this policy?

Communication between members is a key part of The Move Market buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted email or offers from other members.