Selling practices policy


As a seller, you're responsible for ensuring a smooth and professional transaction with your buyers. This includes setting buyer expectations by providing accurate and consistent details regarding your property and the terms and conditions of the sale. You must also make every effort to meet buyer expectations by offering excellent customer service from bid to communicating promptly and professionally throughout the transaction, and ensuring the property is as described.

To help you meet the minimum performance standards on The Move Market, we've outlined the basic requirements regarding selling practices below. In addition, we have included a few best practices that can assist you as a seller to both meet and exceed buyer expectations.

Breaches of this policy may result in a range of actions, including:

Property description

The listing page serves as the main source of information for buyers, helping them decide what to buy and what to expect when they actually see your property. As such, the page should only be used to describe the property for sale and to communicate seller terms in a professional way.

You must:

You must not:

Terms and conditions

It's important you clearly specify the terms and conditions of the sale in your listing, so buyers know what to expect.

You must:

You must not:

Property availability

When buyers bid on a property on The Move Market they should feel confident that the property is available and the seller is serious about selling.

You must:

You must not:

Under the Electronic Commerce (EC Directive) Regulations 2002, business sellers must provide clear indications of price, if relevant, including any delivery or tax charges and your VAT number, if your online activities are subject to VAT.

In addition, the Consumer Protection from Unfair Trading Regulations 2008 prohibit business sellers from engaging in unfair commercial practises which harm consumers’ economic interests. The provision of information about prices is one form of commercial practice.

In particular, the regulations prohibit business from:


You should:

You must not:

Rules about intellectual property

We will remove listings that have the potential to violate certain copyrights, trademarks or other rights. Intellectual property owners can report listings.

Other rules for sellers

You're responsible for reviewing and understanding The Move Market selling policies, as well as all applicable laws and regulations as outlined in the User Agreement. Therefore, learning about The Move Market’s selling policies before you list a property will help you avoid unintentionally breaking the rules.